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SHIPPING & RETURNS

Updated Date: 

August 11, 2025

Shipping Policy

Thank you for shopping with Vessit. We strive to provide our customers with a seamless shopping experience, including reliable and timely shipping. This Shipping Policy outlines our shipping process, costs, and the terms related to shipping fees. Please read carefully.

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1. Shipping Methods and Costs

All products sold through Vessit are sourced from Modalyst suppliers and shipped directly to you. We offer the following shipping options:

  • Standard Shipping:

    • Cost: $30 USD (excluding taxes)

    • Estimated Delivery Time: 10-20 days

    • Standard shipping is an economical option for those who are not in a rush to receive their order.


Complimentary U.S. Shipping

All orders placed within the United States enjoy free, insured shipping — always. It’s our way of ensuring a seamless, elevated experience from checkout to unboxing.


Shipping costs are calculated at checkout based on your location and selected shipping method.

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2. Non-Refundable Shipping Costs

Please note that shipping costs are non-refundable under any circumstances. This applies to both standard and express shipping charges.

  • If you decide to cancel your order, return products, or refuse delivery, the shipping fees will not be refunded.

  • Shipping charges are separate from product costs and are paid to the carrier. Therefore, regardless of order status or shipping delays, shipping fees cannot be refunded.


3. Order Processing Time

  • Order Confirmation: After placing your order, you will receive an order confirmation email.

  • Processing Time: Orders are generally processed within [insert number] business days after receipt of payment.

  • Shipping Time: Once processed, your order will be shipped according to the selected shipping method (Standard or Express). You will receive a shipping confirmation email with tracking information once your order has been dispatched.


Please note that Modalyst suppliers may take additional time to prepare your order for shipping, and we are not responsible for any delays caused by them.


4. International Shipping and Customs

As Vessit ships internationally, please be aware of the following:

  • Customs Duties and Taxes: Customers are responsible for paying any customs duties, taxes, or import fees that may apply upon arrival of the package in the destination country. These charges are not included in the product or shipping costs and are payable to the local authorities.

  • Shipping Delays: International shipments may be subject to delays, especially due to customs processing or logistical issues. These delays are out of our control, and no shipping fees will be refunded in case of delays.


5. Shipping Address

Please ensure that the shipping address provided is correct and complete. Vessit is not responsible for any shipping delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.

If the carrier returns a package due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the order.


6. Changes to Shipping Policy

Vessit reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.


7. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

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By placing an order with Vessit, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy, including our non-refundable shipping fees.




RETURN & EXCHANGE POLICY

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At Vessit, we are dedicated to providing a seamless and satisfactory shopping experience. We understand that issues may arise with your orders, and we are committed to addressing your concerns in the best possible way. However, please note that Vessit does not offer refunds on any purchased products. This Return & Exchange Policy outlines our position regarding refunds and details the process for returns and exchanges.

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1. No Refund Policy

All sales made through Vessit are final. Once an order is confirmed and processed, no refunds will be issued under any circumstances. By placing an order with Vessit, you acknowledge and agree that you will not be eligible for a refund on the amount paid for the products purchased.

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2. Returns and Exchanges

Although we do not offer refunds, we want to ensure that you are satisfied with your purchase. In certain cases, we may allow for returns or exchanges under the following conditions:

  • Damaged or Defective Items:If you receive a product that is damaged, defective, or incorrect, please contact our customer support team within 7 days of receiving the product. We may offer an exchange or a store credit for the damaged or incorrect item, subject to availability. You may be required to provide photos of the damaged or defective product to support your claim.

  • Incorrect Size or Product:If you receive an item that is the wrong size or not as described, please contact our customer support team within 7 days of receipt. We may offer an exchange for the correct product, subject to availability. Please refer to the product descriptions and sizing charts before placing an order to minimize size-related issues.

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3. Process for Exchanges or Store Credit

To request an exchange for a damaged, defective, or incorrect item, please follow these steps:

  1. Contact Vessit’s customer support team at vessit.com@gmail.com within the specified return period.

  2. Provide details of the issue, including your order number, a description of the problem, and photographs of the damaged or incorrect item.

  3. If eligible, we will provide instructions for returning the product and processing an exchange or issuing store credit.

  4. Please note that the cost of shipping for returns or exchanges may be your responsibility unless the item was received damaged or defective.

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4. Non-Returnable and Non-Exchangeable Items

The following items are non-returnable and non-exchangeable. No exceptions will be made:

  • Products that have been used or worn (other than for the purpose of inspecting the product).

  • Items that have been customized or personalized.

  • Products marked as final sale at the time of purchase.

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5. Store Credit

In some cases, we may offer store credit instead of an exchange. Store credit can be used for future purchases. Store credit will be issued based on the current sale value of the product at the time of the return or exchange. Please note that store credit cannot be redeemed for cash.

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6. Shipping Fees

Shipping fees are non-refundable. If you receive a refund in the form of store credit, the shipping cost will not be included in the store credit amount.

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7. Changes to This Return Policy

Vessit reserves the right to update or modify this Return Policy at any time. Any changes to this policy will be posted on our Website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return practices.

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By placing an order with Vessit, you acknowledge and agree to the terms outlined in this Return Policy. If you have any questions or need assistance, please contact our customer support team.



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